Online Sales Policy
Z Couture is a Full Service Specialty Store retailer with a brick & mortar physical location where customers shop daily.
As an online customer please be assured that:
- we will do everything possible to make sure that your order is filled in a timely manner and that your shipment will arrive exactly when and how you expect.
- we will email you to confirm that your order has been processed.
- we will issue a full credit if, due to unforeseen circumstances, your item cannot be shipped in time for your wear date. We will inform you of this extremely rare occurrence in a timely manner.
No returns or credits will be issued for online purchases for any reason. Please use the provided manufacturer sizing chart to confirm that you are ordering the correct size. All colors of dresses are not shown. If you have any concerns please do not hesitate to call the store at 512.380.9884 and we will be happy to assist you.
Please note that the prices that you see on our website reflect the Designer’s Suggested Retail Price [MSRP]. The designers that we represent do not allow their collections to be displayed on a website for a lower price than the MSRP price that you see on our website. If you see a lower price on any other website for the exact style from the same designer then that website is producing and selling counterfeit dresses or gowns of inferior quality and shipping them as originals.
The prices in our store are not necessarily equal to the price on our website. We accept orders online to give our customers the convenience of purchasing their dress directly from our website without the time and expense that we incur when you shopin our showroom.
We do everything we can to keep the prices on our website accurate and consistent with what the designer is charging for each style at the current time. However, it is possible that there may be a price on our website that is simply incorrect or that may have been changed by the designer without our knowledge.
If you purchase something on our website that is determined to be listed with an incorrect price we will correct the price on our website immediately and we will contact you to inform you of the error. We WILL NOT bill you until you have been informed of the corrected price. At that time you will have the opportunity to cancel your purchase or process a new order for the corrected price, which will be reflected on our website. Under NO CIRCUMSTANCES will we honor a price that is found to be incorrect on our website; this would be considered a breach of our agreement with our designers who do not allow their styles to be sold for a price less than their MSRP price.
If you have any questions about our Online Sales Policy or your purchase, please contact us during store hours so that we can address your concerns and answer your questions personally.
Thank you for shopping with Z Couture